Q. Do you create custom pieces?
ms abrams creates custom iconic pieces for our most discerning customers, by appointment only.
consultations can be scheduled for phone, skype or in-person sessions. our private, in-studio consults occur after torpedo factory business hours. customers are greeted at the doors of the gallery and ushered to the studio. there, you will relax into a proper vip experience, as you and natalie sketch out your artistic vision. for more information, please visit the vip page.
q. what if i can't wear a magnetic clasp?
we understand that not everyone is able to wear magnets. please email us at email@example.com to discuss options for substituting the magnetic clasp on the piece you're interested in.
Q. How should I care for my pieces?
for the filament pieces, Please use soft cleansers only. To avoid damage to the acrylic finish and other materials, please avoid harsh cleaners including bleach, ammonia, or isopropyl alcohol. many times, just a damp, soft cloth will clean the piece. Although the filaments can be worn in every season, please avoid extended exposure to extreme cold. If a filament strand develops a bend or kink, warming the filament with a hairdryer on low heat setting will soften it and allow it to be straightened. If you find the filaments have compacted from pressure, place in the refrigerator for 5 minutes, remove and fluff. Although durable, your Abrams Wearable is acrylic, so please be careful around sharp surfaces.
similarly, resin pieces are best cleaned with water, a soft cleanser and micro-fiber cloth (as you would use to clean glasses or computer screens). please avoid harsh cleansers or alcohols.
Q. How long until I get my order?
most orders ship within 3 days if in stock. as all pieces are handmade, please allow 7 - 10 business days for shipping, not including holidays, for all pieces. If you have a deadline or any concerns, please contact us at firstname.lastname@example.org.
abrams wearable ships worldwide. all orders within the continental United states ship via Fedex 3 day for a flat rate of $10. international orders ship USPS priority mail international for a flat rate of $35.
q. what if I’m not happy with my purchase?
if you are unhappy with your purchase, items may be returned or exchanged within 14 days of delivery of your order. shipping charges will not be refunded. please return all items back to abrams wearable within14 days from the return request, as well as returned in the condition they were received. refunds will be issued once the item has been received back in our studio. the buyer is responsible for return shipping costs. customers who mail returns without a tracking number, do so at their own risk - items that are lost/damaged during return shipping are solely the buyer's responsibility.